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DEFECTIVE MERCHANDISE RETURNS
Un-Opened Merchandise Returns | Opened Merchandise Returns | Wrong Item Returns

Thank you for your purchase! Your satisfaction in our products is always guaranteed. However, we know it's sometimes necessary to exchange or return an item. The following is information is our policies on returning defective items for repair or exchange.


Read Our: 7-Day Warranty

Defect Return Policy

  1. All defect claims must be in compliance with the terms of the product's warranty and be submitted in writting through our [ Customer Support Center ] to obtain a Return Merchandise Authorization Number (RMA Number) and instructions on how to return an item. Once you get the RMA Number, you must ship out the item within 2 business days.
  2. All returned defective merchandise must be purchased from our web site and must be an actual factory defect. We do not accept returns of items purchased elsewhere or items that were damaged by shipping or in the customer's possession.

  3. Holiday specific merchandise that is defective must be returned to us prior to the intended holilday. We will not allow the use for the holiday and then accept returns after the holiday.

  4. It is the customer's choice to shop and buy products online. When buying products online, it is your choice to do so and have the items shipped to you. We will take care of the cost of repair/replacement and replacement shipping back to you. We do not cover the cost of shipping back the item to our location. Costs in returning an item is your responsibility.

  5. We will only accept pre-authorized returns. All returns that do not included an RMA Number will be refused an returned to customer at customer's expense.

  6. All returns postmarked later then 2 business days from the date the RMA Number was issued will be refused an returned to customer at customer's expense.

  7. Defect merchandise will be repaired and returned to the customer. If we can not repair the defect, we will replace the defective item with the same exact item if available. If the item is not available, we will issue the customer a store credit for the full cost of the item so the customer can select another item of the same value.

  8. We do not issue refunds for defective merchandise.


To Request A Return [ CLICK HERE ]


If you have questions in regards to our Return / Exchange Policies,
please feel free to contact us.

© 2001-2009 NYC Merchandise, a New York based company. All rights reserved.
Not responsible for typographical errors including those in pricing or product description.
Photos & Illustrations are for representation only. The actual item may differ slightly from photo shown.
All brands, logos and licenses are Trademarks of their respective owners.

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